MotorTrend Premium Streaming

Important Update

• MotorTrend end of service outside of US and Canada

New Customers

• Welcome to MotorTrend!
• What devices are supported by MotorTrend & where can I download the app?
• Password not working?
• Notification Center

MotorTrend Originals and More

• Roadkill, Roadkill Garage, and Roadkill Extra
• Dirt Every Day and Dirt Every Day Extra
• Hot Rod Garage
• Engine Masters
• Looking for other shows?

Magazine Subscriptions

• Who do I speak to about my magazine subscription?
• Can current customers purchase a magazine + MotorTrend bundle?

Device Compatibility

• How do I watch MotorTrend on my computer?
• Can I stream MotorTrend in HD?
• My App Just Updated and Doesn't Work
• Do you have a Smart TV app?
• How many devices can I watch MotorTrend on at the same time?

Browser Compatibility

• Web Browser Captioning
• Supported Browsers and Plugins

Android Mobile

• My Google Play subscription isn't working
• Account login or subscribing on Android mobile
• Android mobile navigation and search
• I have an active Android/Google Play subscription, but the web page says I don't. How can I recover it?

Chromecast

• Chromecast captions
• Chromecast Troubleshooting

Apple Mobile

• Account login or subscribing on iOS mobile
• iOS mobile navigation and search
• I have an active Apple App store/iTunes subscription, but the web page says I don't. How can I recover it?

Airplay

• Airplay enabled TV's and devices

Android TV

• My Google Play subscription isn't working
• Android TV Captioning

TV Connected Devices: Android TV, Apple TV, Fire TV, Roku, and Xbox

• Account Sign In & Activation Link
• Subscribing
• Navigation and Search

Roku

• Roku Captioning
• How to fix the most common problems on the Roku

Apple TV

• Apple TV Captioning
• How to fix the most common problems on Apple TV

Amazon Fire TV

• Fire TV Captioning
• Amazon Prime Channel Account
• How to fix the most common problems on the Amazon Fire TV MotorTrend App

Microsoft Xbox

• Xbox Captioning
• Xbox New App

Streaming Issues and Live Content

• Do Apple TV, Roku, Xbox, or Amazon Fire devices support live content? Yes!
• Can I cast live content?
• Why can’t I connect to www.motortrend.com or www.motortrendondemand.com?
• I am having full screen streaming issues on the site.
• I am having audio/sound issues on the site.

Errors & Messages

• I received the message “Unfortunately, Content is Not Available in Your Area”. What should I do?
• What should I do if I see “This Video Is Unavailable At This Time” when I try to play a video?
• I received “We’re Sorry, This Video Is Temporarily Unavailable at Your Location.” What should I do?
• I received an “Out of Scheduling” or “We’re Sorry, This Content is Currently Unavailable” message. What should I do?
• What should I do if I receive a different error message?

General Information

• How much does MotorTrend cost?
• How do I enable or disable app notifications?
• Which programs are available in my area?
• Can I watch MotorTrend while offline?

Subscription

• I signed up for an account on my mobile device and now I can't log into my account anywhere else
• Do I need to create an account to watch MotorTrend?
• What happens at the end of my annual subscription?
• Can I purchase a gift subscription for someone else?
• Am I able to rejoin if I cancel my subscription?

Payment & Billing

• How do I update my credit card or PayPal information?
• How do I update my payment information
• How will I be billed for my subscription?
• Alternative Dispute Resolution

Account Information

• I forgot my password. How do I retrieve my MotorTrend login?
• How do I update my MotorTrend account profile?
• How do I update my email address?
• My login or password is not working on the site or apps. How do I fix it?
• What should I do if someone is using my account without my permission?

Remove Charges & Refund

• How do I request a refund from Apple App store or Google Play, Amazon, or Roku?
• How do I remove unauthorized charges from MotorTrend?

Cancellation

• How do I cancel my subscription?
• I deleted the MotorTrend app. Why am I still being charged?
• How do I cancel my Google Play subscription?
• How do I cancel my MotorTrend subscription in Apple App store for iOS/Mobile, Apple TV, or iTunes?
• How do I cancel my subscription through Roku?
• How do I cancel my subscription through Amazon Fire TV?

Customer Support

• What are MotorTrend’s Customer Support hours of operation?
• I need additional help. How do I contact Customer Support?
• Is there a phone number for customer support?