Currently we only support mobile devices with these minimum OS's:
Apple iOS 8+
Unfortunately, if your device is running an older OS it may not be supported and we cannot troubleshoot your device.
Beta Versions of any mobile software may not be compatible until the full version of the OS is available.
Additionally, any device running developer modes may cause issues with playback of videos.
Finally, if you are running a software that is not officially supported on your device, this may cause failure in running our app. Please revert back to officially supported device software to correct this issue.