If you get an error message, you may be able to fix it yourself. Most commonly logging out, clearing your web browser's cache & cookies, and logging back in will resolve issues. On our mobile and TV connected device apps, this also is a common solution. In some cases it may also help to uninstall and reinstall the app (remember to log in again).
If that doesn't fix it, then please send us an email to let us know.
For the fastest service, please let us know:
- What is the make and model of your device(s) with the error? Have you tried a second device?
- If it is an app, the app version and device's OS version? Or if it is a computer, what is the OS and what browser are you using?
- What were you doing or trying to watch when the error happened? Is it just that one video or show, or does it happen on different shows?
- What is the exact message (a screenshot is even more helpful)?
- If you already tried to fix it, what have you already tried and did anything change?