MotorTrend Premium Streaming
Frequently Asked Questions & Support
Important Update
New Customers
MotorTrend Originals and More
Top Gear Info
- What is Top Gear?
- What is the premiere date for the all new U.S. format of Top Gear America?
- What Top Gear shows will MotorTrend be streaming and dates to watch for?
- How will the all-new U.S. format of Top Gear America be different?
- Where will new shows for Top Gear America be filmed and have the hosts been chosen?
Magazine Subscriptions
Device Compatibility
Web browser compatibility
Amazon Fire TV
Android Mobile
- My Google Play subscription isn't working
- Account login or subscribing on Android mobile
- Android mobile navigation and search
- Viewing Videos In The Mini Player
- I have an active Android/Google Play subscription, but the web page says I don't. How can I recover it?
- How can I get my Google Play Order ID?
Android TV
Apple Mobile
Apple TV
Chromecast, Casting, and AirPlay
Comcast Xfinity Flex and Xfinity X1
Microsoft Xbox
TV Connected Devices: Android TV, Apple TV, Fire TV, Roku, Xbox, and Comcast Flex/X1
Roku
Streaming Issues and Live Content
- How can I tell when a live event starts?
- Do Apple TV, Roku, Amazon FireTV, or Android TV devices support live content? Yes!
- Can I cast live content?
- Why can’t I connect to www.motortrend.com or www.motortrendondemand.com?
- I am having full screen streaming issues on the site.
- I am having audio/sound issues on the site.
Errors & Messages
- I received the message “Unfortunately, Content is Not Available in Your Area”. What should I do?
- What should I do if I see “This Video Is Unavailable At This Time” when I try to play a video?
- I received “We’re Sorry, This Video Is Temporarily Unavailable at Your Location.” What should I do?
- I received an “Out of Scheduling” or “We’re Sorry, This Content is Currently Unavailable” message. What should I do?
- What should I do if I receive a different error message?
MotorTrend Network
General Information
Subscription
- I signed up for an account on my mobile device and now I can't log into my account anywhere else
- Do I need to create an account to watch MotorTrend?
- How do I use my promo code?
- Can I purchase a gift subscription for someone else?
- Am I able to rejoin if I cancel my subscription?
- What happens at the end of my annual subscription?
Account Information
Cancellation
- How do I cancel my subscription?
- I deleted the MotorTrend app. Why am I still being charged?
- How do I cancel my Google Play subscription?
- How do I cancel my MotorTrend subscription in Apple App store for iOS/Mobile, Apple TV, or iTunes?
- How do I cancel my subscription through Roku?
- How do I cancel my subscription through Amazon Fire TV?