MotorTrend Premium Streaming
Frequently Asked Questions & Support
New Customers
Original Programming
Top Gear Info
- What is Top Gear?
- What is the premiere date for the all new U.S. format of Top Gear America?
- What Top Gear shows will MotorTrend be streaming and dates to watch for?
- How will the all-new U.S. format of Top Gear America be different?
- Where will new shows for Top Gear America be filmed and have the hosts been chosen?
Magazine Subscriptions
Device Compatibility
Web browser compatibility
Android Mobile
Chromecast
Apple Mobile
AirPlay
TV Connected Devices: Android TV, Apple TV, Fire TV, Roku, and Xbox
Android TV
Roku
Apple TV
Amazon Fire TV
Microsoft Xbox
Streaming Issues and Live Content
- How can I tell when a live event starts?
- Do Apple TV, Roku, Amazon FireTV, or Android TV devices support live content? Yes!
- Can I cast live content?
- Why can’t I connect to www.motortrend.com or www.motortrendondemand.com?
- I am having full screen streaming issues on the site.
- I am having audio/sound issues on the site.
Errors & Messages
- I received the message “Unfortunately, Content is Not Available in Your Area”. What should I do?
- What should I do if I see “This Video Is Unavailable At This Time” when I try to play a video?
- I received “We’re Sorry, This Video Is Temporarily Unavailable at Your Location.” What should I do?
- I received an “Out of Scheduling” or “We’re Sorry, This Content is Currently Unavailable” message. What should I do?
- What should I do if I receive a different error message?
MotorTrend Network
General Information
Subscription
- I signed up for an account on my mobile device and now I can't log into my account anywhere else
- Do I need to create an account to watch MotorTrend?
- How do I use my promo code?
- Can I purchase a gift subscription for someone else?
- Am I able to rejoin if I cancel my subscription?
- What happens at the end of my annual subscription?
Payment & Billing
Account Information
- When signing up, the site says my email address is already in use, but it won’t let me reset my password. What do I do?
- How do I update my MotorTrend account profile?
- How do I update my email address?
- My login is not working on the site. How do I fix it?
- I forgot my password. How do I retrieve my MotorTrend login?
- What should I do if someone is using my account without my permission?
Remove Charges & Refund
Cancellation
- How do I cancel my subscription?
- I deleted the MotorTrend app. Why am I still being charged?
- How do I cancel my Google Play subscription?
- How do I cancel my MotorTrend subscription in Apple App store for iOS/Mobile, Apple TV, or iTunes?
- How do I cancel my subscription through Roku?
- How do I cancel my subscription through Amazon Fire TV?