Troubleshooting

MT GO

• I'm getting an error when trying to authenticate with my cable/service provider. What does this mean? I have this network within my subscription.
• I still have questions, where can I find more information?

New Customers

• I signed up for an account on my mobile device and now I can't log into my account anywhere else
• Password not working?

Device Compatibility

• My App Just Updated and Doesn't Work

Amazon Fire TV

• How to fix the most common problems on the Amazon Fire TV MotorTrend App

Android Mobile

• My Google Play subscription isn't working (Hold & Paused)
• Account Sign Up or Sign In and Recover App Store Subscriptions
• I have an active Android/Google Play subscription, but the web page says I don't. How can I recover it?

Android TV

• My Google Play subscription isn't working

Apple Mobile

• I have an active Apple App store/iTunes subscription, but the web page says I don't. How can I recover it?

Apple TV

• How to fix the most common problems on Apple TV

Chromecast, Casting, and AirPlay

• Airplay enabled TV's & devices and AirPlay Tips
• Casting to LG and Vizio TVs Tips
• Casting to Samsung TVs Tips
• Chromecast Troubleshooting
• Xbox Casting

Roku

• Sign In Issues
• How to fix the most common problems on the Roku
• Is your Roku overheating? Or having audio issues?

Streaming Issues and Live Content

• Why can’t I connect to www.motortrend.com or www.motortrendondemand.com?
• I am having full screen streaming issues on the site.
• I am having audio/sound issues on the site.

Errors & Messages

• I received the message “Unfortunately, Content is Not Available in Your Area”. What should I do?
• What should I do if I see “This Video Is Unavailable At This Time” when I try to play a video?
• I received an “Out of Scheduling” message. What should I do?
• What should I do if I receive a different error message?

Customer Support

• What are MotorTrend’s Customer Support hours of operation?
• I need additional help. How do I contact Customer Support?
• Is there a phone number for customer support?

Car Spotting

• What is Car Spotting?
• Do I need a login to use the Car Spotting app?
• Forgot your Car Spotting password?
• Capturing tips!
• Unlocking captured cars